SHIPPING & DELIVERY
How long does shipping take?
We offer 3–7 day delivery worldwide via DHL & FedEx. Once your order is placed, you'll receive a tracking number within 24–48 hours.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $500.
Which countries do you ship to?
We ship to most countries worldwide. At checkout, your available shipping options will be displayed based on your location.
AUTHENTICITY & QUALITY
Are your products authentic?
Absolutely. Every item at Maison Vault is 100% authenticated and verified. We source directly from authorized European distributors and partners.
Do your items come with original packaging?
Yes, all items come with original brand packaging, dust bags, and authenticity certificates where applicable.
RETURNS & EXCHANGES
What is your return policy?
We offer 14-day easy returns. Items must be returned in their original condition with all packaging and tags intact.
How do I start a return?
Contact our team at support@maisonvault.shop within 14 days of receiving your order. We'll guide you through the return process.
PAYMENTS
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), as well as Afterpay for eligible orders.
Is checkout secure?
Yes — our checkout is SSL encrypted and fully secure. Your payment information is never stored on our servers.